Perspectives on Practice
Hosmer Chiropractic Health celebrated its 10-year anniversary last month. It has been quite a journey for me personally, and one that is always changing and evolving. I opened my own practice as soon as I graduated – I had a vision, and I wanted to do everything I could to make this vision a reality. Our “patient first” approach guides everything we do in practice, and I think it is critical to the success that we’ve enjoyed.
When was the last time you visited the clinic? One of the things that you probably noticed is that we have been really busy! And while we feel very fortunate for our growth and success, it has come at a price: complexity. We are now seeing hundreds of patients per week. In order to maintain our quality of care and overall patient experience we now have 23 staff here at the clinic:
- 5 Chiropractors (DC)
- 1 Naturopathic Doctor (ND)
- 1 Medical Doctor (MD)
- 8 massage therapists
- 2 Rehab Specialists
- 6 Office Staff: Clinic Manager, Reception Manager, billing and insurance staff, front desk staff
As a clinic owner, this growth is something that makes me both feel overjoyed and overwhelmed. Our primary focus is on making sure that patients have the best possible treatment experience, and as we continue to grow I want to make sure that our quality of care continues to improve and that we are able to take care of our expanding patient base.
With that in mind, I have found that it is becoming increasingly difficult to balance the demands of treating patients with making sure that the clinic continues to thrive at the standards we are known for. We are working to open a second clinic location (more on that later), and our treatment methods continues to evolve and improve. In short, I have found that I need more time to work “on” the clinic, rather than “in” the clinic.
In order to regain some balance, I have decided to decrease my treatment times: I will only be seeing patients on Fridays. I struggled with this decision because patient care is still my first love in practice. I do not know at this time how long I will maintain this shorter schedule, but it will likely remain until we have the second clinic location up and running. A few notes about my treatment schedule:
- Patient Care: Fridays only, 8:45 AM – 4:15 PM (schedule starts the week of March 5th, 2018)
- Closed to New Patients
- I am happy to make recommendations for ongoing care if this schedule does not work for you.
- If you want to get on my schedule, schedule out in advance, last minute appointments are probably going to be scarce.
So what am I going to be doing with all this extra time? In short, everything. We are working on some exciting new methods for injury treatment and rehabilitation. I will serve as a clinical and educational resource for all of our treatment staff, helping to make sure that we collaborate and develop our skills and expertise. There are a number of other projects that are important but have been put on the perpetual back-burner that need to be addressed.
And then we have the second clinic location to get up and running. Having been through this process before, I know how much time and energy it takes to get a new clinic location up and running. I want to make sure that this process goes as smoothly as possible. So about that new clinic – you are probably wondering where it is going to be. All I can say now is that it is going to be in Portland, but until we have a signed lease in hand, I’m going to keep the location under wraps.
Some of our other providers are taking this opportunity to shift their treatment schedules, and we are also going to be opening the clinic an hour earlier Monday through Thursday.
I’d like to take this opportunity to thank each and every patient for their continued support – we are here for you, and your referrals and recommendations to friends and family are the primary way that our practice continues to grow and thrive.